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Shipping & Returns

Shipping

For any questions please contact us by emailing info@palisadescanyonwines.com or by calling 707-709-1004.

All packages are shipped using FedEx, UPS and GLS (where available) and our shipping prices include packaging materials. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Expedited delivery options tend to be worth the added expense in order to protect your investment.

You will be notified by email when your wines are shipped. Generally, we will attempt to ship your wines shortly after your order is placed. However, in effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions.

Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.

Pickup Options

Calistoga: You may arrange to pick up your wine at our vineyard in Calistoga. Select this option at checkout and email us at shipping@palisadescanyonwines.com to arrange a pickup date and time. Please give us plenty of notice.

St. Helena: You may arrange to pick up your wine at Out of the Box at 940 Dowdell Lane in St. Helena. Out of the Box is open weekdays during business hours. Select this option at checkout if you want to pick up your wine there. When you are ready to pick up your wine, email us at shipping@palisadescanyonwines.com and then make a pickup appointment at Out of the Box. You will need your order number to make your appointment.



Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.

If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges.